Terms & Conditions
Items shipped from JSJ ProTech LLC, including any Sales or Special Deals, can be returned within 30 days of receipt of shipment in most cases (refunds EXCLUDE shipping and handling) . Some items may have different policies or requirements associated with them.
Return Policy
When you order from JSJ ProTech LLC, your return will be sent back to the return address listed. If the order is valued at $150 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service.
Initiating a Refund
In order to receive a refund, please send an email to our customer service containing your order number within 30 days of receiving your order. We will send you an email with a reference number as well instructions to complete the refund process.
Prepare your items for return by packaging them in the packaging they arrived in. Doing this will ensure items are not damaged in shipping and subjected to a 15% restocking fee.
Ship your return package via insured delivery service to:
JSJ ProTech LLC
244 FM 306, #420
New Braunfels, TX 78130
The shipping label should include both the Refund Reference Number as well as noted as Refund Shipment clearly on the label.
A refund (EXCLUDING shipping and handling) will be issued via PayPal within 7 days of receipt of return items.
Warranty Information
E8 warrants the original purchaser that for a period of twelve months from the date of purchase, the product shall be free of defects in materials and workmanship under normal use. During the warranty period, E8 shall, as its option, repair or replace any defective product upon return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original owner must promptly notify E8 in writing that there is defect in material or workmanship; such written notice shall be received in all events prior to expiration of the warranty.
International Warranty
The warranty for international customers is as the same as for any customer within Malaysia, with the exception that E8 shall not be responsible for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of purchase. All authorized distributors and dealers have a warranty program. Anyone returning goods to E8 must first obtain an authorization number. E8 will not accept any shipment for which prior authorization has not been used.
Conditions to Void Warranty
This warranty applies only to defects in pairs and workmanship relating to normal use. It does not cover:
• damage incurred in shipping or handling
• damage caused by disaster such as fire, flood, wind, earthquake or lightning
• damage due to causes beyond the control of E8 such as excessive voltage, mechanical shock or water damage
• damage caused by unauthorized attachment, alterations, modifications, or foreign objects.
• damage caused by peripherals (unless such peripherals were supplied by E8)
• defects caused by failure to provide a suitable installation environment for the products
• damage caused by used of the products for purpose other than those for which it was designed.
• damage from improper maintenance
• damage arising out of any other abuse, mishandling, and improper application of the products.
E8’s liability for failure to repair the product under this warranty after a reasonable number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of warranty. Under no circumstances shall E8 be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether expressed or implied (including all implied warranties of merchantability or fitness for a particular purpose). And of all other obligations or purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.
WARNING: E8 recommends the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.
Out of Warranty Repairs
E8 will at this option repair or replace out-of-warranty products which are returned to its factory according to the following conditions. Anyone returning goods to E8 must first obtain an authorization number. E8 will not accept any shipment whatsoever for which prior authorization has not been obtained. Products which E8 determines to be repairable will be repaired and returned. A set fee which E8 has predetermined and which may be revised from time to time, will be charged for each unit repaired. Products which E8 determines not repairable will be replaced by the nearest equivalent product available at that time. The current market price for the replacement product will be charged for each replacement unit.